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Privacy Policy

Last Updated: January 1, 2025

At WarmSpeech, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Account Information

When you create an account, we collect your email address, name, and authentication credentials (encrypted passwords or OAuth tokens).

Conversation Data

We store your practice conversations, coaching feedback, and interaction history to provide personalized insights and improve your experience. All conversation content is encrypted at rest.

Usage Information

We automatically collect information about how you interact with WarmSpeech, including session duration, features used, device information, and browser type.

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card information. We only retain the last 4 digits and expiration date for billing purposes.

2. How We Use Your Information

• Provide and improve the WarmSpeech service

• Personalize your coaching experience and recommendations

• Process payments and manage your subscription

• Send important service updates and notifications

• Analyze usage patterns to improve our product

• Respond to your support requests

• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We only share your data in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers (hosting, analytics, payment processing) who are bound by confidentiality agreements.

• AI Processing: Your conversations may be processed by AI service providers (OpenAI, Anthropic) to generate coaching feedback. These providers do not use your data to train their models.

• Legal Requirements: We may disclose information if required by law, court order, or government regulation.

• Business Transfers: If WarmSpeech is acquired or merged, your data may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• All data transmitted over HTTPS encryption (TLS 1.3)

• Conversation data encrypted at rest using AES-256

• Regular security audits and vulnerability assessments

• Access controls and authentication requirements for our systems

• Secure data centers with SOC 2 compliance

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information

• Correction: Update or correct inaccurate data

• Deletion: Request deletion of your account and associated data

• Export: Download your conversation history in a portable format

• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, email us at privacy@warmspeech.com.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account:

• Your profile and conversation data are permanently deleted within 30 days

• Billing records are retained for 7 years for tax and legal compliance

• Anonymized usage analytics may be retained indefinitely

7. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management

• Remembering your preferences

• Analytics to understand how users interact with our service

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. Children's Privacy

WarmSpeech is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

WarmSpeech is based in the United States. If you access our service from outside the U.S., your data may be transferred to and processed in the United States or other countries where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice in our service. Continued use of WarmSpeech after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

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